Privacy Policy

TRIO Executive ("TRIO Executive," "we," "us," or "our"), a brand operated by Trio Rental LLC, respects your privacy. This policy explains what information we collect when you use our website or book chauffeur services, how we use it, and the choices you have.

Information We Collect

When you request a quote, book a ride, or contact us, we may collect:

• Contact information, such as your name, email address, and phone number
• Trip details, such as pickup and drop-off locations, date, time, passenger count, and vehicle preference
• Payment information, processed securely through our payment provider — we do not store full card numbers on our own systems
• Communications you send us, such as special requests or messages to our concierge team
• Basic technical information, such as browser type and general usage data, collected automatically to help us maintain and improve the website

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide your chauffeur service
• Communicate with you about bookings, quotes, and customer service inquiries
• Process payments for services rendered
• Maintain the security and reliability of our booking systems
• Improve our services and website experience

We do not sell your personal information.

How We Share Information

Your trip details (such as pickup location, drop-off location, and a contact number) are shared with your assigned chauffeur only as needed to complete your trip. We may also share information with service providers who support our operations, such as payment processing and appointment scheduling, and who are required to protect your information. We may disclose information if required by law or to protect the safety of our clients and chauffeurs.

Cookies & Website Analytics

Our website may use cookies or similar technologies to remember preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling them may limit some website functionality.

Data Security

We use reasonable administrative and technical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain booking and contact information for as long as needed to provide our services, maintain business records, and comply with legal obligations.

Your Choices

You may contact us at any time to ask what information we hold about you, to request corrections, or to request that we delete information that we are not otherwise required to retain.

Children's Privacy

Our services are intended for adults arranging transportation. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. The effective date above reflects the most recent revision.

Contact Us

Questions about this policy or your information can be directed to our concierge team.